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Shipping Policy

At Hadiplay, our customers are at the heart of everything we do. We strive to provide high-quality products and exceptional service to ensure a smooth and satisfying shopping experience. To maintain transparency and clarity, we encourage you to review our Shipping Policy before placing an order.

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ORDER & SHIPPING CONFIRMATION

After placing an order, you will receive an order confirmation email. Once your order has been dispatched, a shipping confirmation email will be sent with tracking details, courier information, and an estimated delivery timeframe. If you do not receive these emails, please check your spam folder.

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PROCESSING TIME & SHIPPING SCHEDULE

  • Orders take 3-4 business days to process before shipment.

  • Processing time is separate from shipping time.

  • We ship exclusively on business days (Monday–Saturday). Orders placed on Sundays or public holidays will be processed the next business day.

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COURIER PARTNERS & TRACKING

We partner with trusted courier companies to ensure safe and timely deliveries. Once shipped, a tracking link will be provided in your confirmation email.

  • Tracking updates may take 1-4 days to reflect on the courier’s website.

  • Delivery timeframes are estimates and may vary based on location and courier availability.

  • While we work closely with our courier partners, Hadiplay is not liable for delays caused by external factors.

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SIGNATURE REQUIREMENTS & DELIVERY

Some couriers may require a signature upon delivery. If no one is available, the courier may attempt re-delivery or leave the package at a nearby collection point.

  • If you won’t be available, arrange for someone to receive the package or contact the courier for alternative delivery options.

  • Once a package is signed for, Hadiplay is no longer responsible for it.

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DAMAGED PACKAGES

We take great care in packaging our products securely. However, in rare cases, courier handling may cause damage.

If you receive a damaged package:

  1. Take photos of the damaged item and packaging.

  2. Report the issue to the courier immediately.

  3. Email us at officialhadiplay@gmail.com with the photos and courier report, and we will assist you as best as possible.

Please note: Courier-related damages are not covered under our refund policy.

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INCOMPLETE OR INCORRECT ORDERS

If you receive an order with missing or incorrect items:

  • Email us within 48 hours at officialhadiplay@gmail.com with your order number and details.

  • In some cases, orders may ship in multiple packages—check for separate tracking emails.

  • If we cannot provide a replacement, we will issue a refund for the missing items.

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ADDRESS ACCURACY & ORDER CHANGES

Customers are responsible for providing accurate and complete shipping details at checkout.

  • If an address error is detected, our support team will email you within 3 business days for verification.

  • If you realize an error after placing an order, contact us within 24 hours. We will try our best to accommodate changes, but we cannot guarantee modifications after processing has begun.

If an order cannot be delivered due to incorrect details, Hadiplay is not responsible for delays or additional costs.

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DELIVERY DELAYS

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We strive to ship orders promptly, but some delays are beyond our control, including:

  • Courier disruptions (e.g., weather conditions, transportation issues).

  • Customs holds for international shipments.

  • Payment verification delays or stock availability issues.

While we cannot guarantee specific delivery dates, we will keep you updated and assist as needed.

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INTERNATIONAL SHIPPING

We ship to 50+ countries worldwide. Approximate delivery times are as follows:

CountryCourier & Estimated Delivery Time

United StatesFedEx, UPS (4-8 Business Days)

CanadaCanada Post (7-11 Business Days)

United KingdomEvri UK (6-10 Business Days)

AustraliaAustralia Post (7-11 Business Days)

GermanyDHL Germany (7-14 Business Days)

FranceColissimo France (7-11 Business Days)

ItalyPoste Italiane (7-11 Business Days)

JapanJapan Post (7-14 Business Days)

Other CountriesGlobal Express Shipping (10-14 Business Days)

Important Notes:

  • International tracking updates may take 1-4 days.

  • Customs fees, duties, and taxes are the responsibility of the customer.

  • If customs hold your package, you may need to provide additional documentation.

  • Hadiplay is not responsible for lost or stolen international packages.

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LOST OR STOLEN PACKAGES

Once a package is handed to our courier partners, we cannot control the delivery process.

If your package is lost or stolen:

  1. Contact the courier to file a claim.

  2. Email us at officialhadiplay@gmail.com, and we will assist you in following up.

  3. If the package cannot be recovered, we may offer a replacement, depending on the situation.

In severe cases, we recommend filing a police report.

RETURNS & CANCELLATIONS

  • Customers are responsible for return shipping costs.

  • To initiate a return, please review our Return Policy on our website and ensure your item meets return conditions.

  • If we cancel an order, a refund will be issued immediately (processing time: 3-5 business days).

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized transactions, or policy violations.

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POLICY UPDATES

Hadiplay may update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the latest version before making a purchase.

If you have any questions or need assistance, contact us at officialhadiplay@gmail.com.

Thank you for choosing Hadiplay!

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