Refund Policy

We offer a 30-day return window, meaning you have up to 30 days from the date you receive your order to request a return.

Return Eligibility

To qualify for a return, the item must be in its original condition, unused, unworn, with tags attached, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

To initiate a return, please reach out to us at officialhadiplay@gmail.com.

Important: The customer is responsible for return shipping costs and must provide a valid tracking number for the return to be eligible for a refund.

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Damaged or Incorrect Item

We ask that you inspect your order upon arrival. If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately so we can assess the issue and provide a resolution.

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Items That Cannot Be Returned

Some products cannot be returned, including:

• Perishable items (e.g., food, flowers, or plants)

• Custom-made or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, feel free to contact us with your questions.

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Order Cancellation

If you wish to cancel your order after it has been processed, a £15 restocking fee may apply. Orders are typically processed for shipping within 48 hours of purchase.

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Refund Process

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.